Responsible Gambling and Self-Exclusion Policy
10bet Ireland: refers to the brand and all products available online (computer/laptop access) via https://10betcasino.ie/ and mobile platforms (smartphone/tablet access) and related URLs.
Customer: an individual with a registered account engaging in betting activities on the 10bet Ireland platform.
Gambling Platform: a website, application, or platform accessible through Internet, mobile, wireless, or similar communications technology offering various betting activities. Platforms provide betting options including Sports, Live Betting, Virtual Sports, Casino, Games and Live Casino.
Responsible Gambling Account Restriction: Account restriction applied by 10 bet Ireland casino when gambling-related concerns are identified, including cases where customers don't acknowledge issues.
Self-Exclusion: a customer's voluntary request for gambling exclusion during a specified period.
Cooling-off: a voluntary brief gambling break.
Uplift: a customer's voluntary account reopening request after Self-Exclusion period completion.
Unsettled bets: bets pending settlement awaiting outcome determination. Bets become settled once results are established.
Responsible Gambling Commitment
10bet casino is dedicated to delivering premier sports betting entertainment to customers. Sports betting and gaming should remain enjoyable experiences, and we work diligently to maintain this standard. We treat responsible gambling seriously and encourage customers to adopt similar approaches, ensuring positive experiences while preventing potential issues from developing into problems.
We actively monitor player behavior for early problem gambling indicators. Upon detecting risk indicators, we implement structured assessment, intervention, and support procedures, utilizing responsible gambling tools.
For concerns or assistance needs, contact us directly at [email protected] or through our site's live chat feature.
If uncertain about gambling habits, consider these questions:
- Have you missed work, school, college, or responsibilities for gambling?
- Do you gamble to escape boredom or unhappiness?
- Would losing money gambling make you want to gamble more?
- Have you gambled funds allocated for bills, rent, food, etc.?
- Do you feel guilty about gambling time?
- Has anyone commented on your gambling time?
- Would you consider stealing, lying, or selling for gambling money?
- Do you feel uncontrolled regarding gambling spending? Would spending elsewhere upset you?
- Do you choose gambling over time with friends/family?
- After losses, do you immediately need to recover them?
- Does stress increase gambling desire?
- Is gambling causing unhappiness?
Affirmative answers to one or more questions may indicate gambling issues.
We recommend visiting support resources and organizations.
Assess your habits using these tools:
- Gamblers Anonymous 20 Questions Quiz
- CAGE Questionnaire (Adapted for Gambling) - Contact customer support for access
Regular self-assessment maintains control and ensures safe, healthy gaming experiences.
Cooling-off Periods
Available cooling-off periods include:
- 24 hours
- 7 days
- 1 month
- 3 months
During cooling-off periods, account login and withdrawal requests remain available; however, deposits are restricted and gambling features disabled. Depending on selection, you may receive marketing materials, electronic communications, social media content, VIP loyalty program information and/or promotions during cooling-off.
Betting accounts automatically reopen after cooling-off period completion. For early account reopening before period completion, contact Customer Support for assistance.
Cooling-off currently processes through Customer Support via email or live chat. This functionality becomes fully self-managed through the website by end of March 2026.
Self-Exclusion Options
For problematic gambling concerns, self-exclude by contacting Customer Service requesting account self-exclusion period application, or using available self-exclusion functionality.
Available Self-Exclusion periods:
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime
Upon request, accounts become restricted throughout requested periods, or permanently for lifetime self-exclusion, preventing login. Ante-post bets void and refund, subject to AML/CFT regulations.
Before self-exclusion requests, withdraw all betting account funds. Policy prohibits account suspension/exclusion before complete fund withdrawal. Customer responsibility ensures withdrawal completion.
Unsettled 10bet Ireland bets during self-exclusion period entry settle on event results. Winning bets automatically credit winnings to accounts.
Applied self-exclusion cannot reverse or revoke during selected exclusion periods, remaining effective despite written reinstatement requests. Marketing materials, electronic communications, social media, VIP loyalty program information and/or promotions cease.
Important notes:
- Accounts don't automatically reactivate upon self-exclusion period expiration. Account reactivation after exclusion period requires written request to Customer Support (email or chat).
- Self-exclusion applies only to our Gambling Platform. Customer responsibility includes self-excluding from other Gambling Platforms.
- We implement requests as promptly as practically possible. Requests become effective only upon full implementation and communication. If service access continues afterward, inform us immediately.
Deposit Limitations
Self-imposed Deposit Limit features allow customers to set daily, weekly, or monthly deposit amount limits into betting accounts. Customer Support can arrange this functionality upon request.
Deposit limit features don't apply to cryptocurrency deposits.
Upon reaching deposit limits, additional fund deposits become unavailable until period resets. Requests increasing deposit limit severity take immediate effect, while severity decrease requests undergo 24-hour waiting periods before implementation.
Minor Protection
Supporting our 'over 18s only' policy, take these steps protecting minors from accessing 10bet Ireland sites or information:
- Never leave accounts logged in unattended
- Don't share usernames, passwords, card details, or sensitive data
- Avoid "Remember Me" features on shared computers, especially with children
- Deselect 'save password' options
- Create separate computer profiles for adults and minors
- Utilize child protection software like Net Nanny or CYBERsitter for internet content filtering
Upon discovering underage 10 bet casino users, immediately notify us at [email protected].
We encourage third-party tool usage blocking gambling website access for minors, including BetBlocker (www.betblocker.org), GamBlock (www.gamblock.com), and Gamban (www.gamban.com), supporting responsible gambling practices.
Operating Rules
10 bet Ireland operates under comprehensive rules ensuring safe, fair online sports betting experiences for all users.
Read and understand these integral policy rules, always interpreted conjunctively:
- Terms and Conditions
- Betting Rules
- Privacy Policy
Registration requires minimum 18 years of age. Participation under 18 years is illegal.
Customers verify age through requested documentation provision.
Account holders maintain responsibility for account detail confidentiality. Placed bets cannot change.
Last updated: 06.08.2025