Terms and Conditions
10bet Ireland operates under Sunstar Impact N.V., a corporation registered in Curacao with its headquarters at Kaya Richard J. Beaujon Z/N, bearing registration number 152448. The company holds License No. OGL/2024/418/0821 issued by the Curacao Gaming Authority.
Payment processing services are provided by Silversphere One Limited, a Cyprus-registered entity (Registration HE 408595), located at 3 Griva Digeni, Patsalos House, 5th Floor, Office 501, Larnaca, Cyprus, 6030. This company acts as our payment facilitator on behalf of Sunstar Impact N.V.
These Terms & Conditions govern your participation with 10 bet casino.
By engaging with our services, you confirm that you have reviewed and comprehended these Terms & Conditions and accept that they are binding upon you.
Should you disagree with any provisions herein, you must discontinue using our Service immediately.
When you tick the checkbox stating "I confirm I am 18+ years old and accept the Terms & Conditions and Privacy Policy" during registration, you agree to these binding Terms & Conditions, which incorporate our Privacy Policy, Responsible Gaming Guidelines, Betting Regulations, Casino Gaming Rules, General Promotional Terms and any specific promotional conditions applicable to your participation.
You become bound by these Terms & Conditions upon using our Service, including but not limited to initiating deposits or providing payment information to us.
Modifications to Terms
10bet Ireland maintains the right to update these Terms & Conditions at any time. We will notify you of material changes through appropriate channels (such as email or website notices) before implementation. You are responsible for reviewing and accepting any material updates to the Terms & Conditions, and continued use of our Website constitutes acceptance of any modifications.
1. Terminology
Within these Terms & Conditions:
"10 bet Ireland" refers to the brand and all products available online (via computer/laptop) at www.10betcasino.ie and mobile platforms (smartphone/tablet access) and related URLs. This encompasses Sports, Live Betting, Virtual Sports, Casino, Games and Live Casino offerings.
"The Group" refers to the Operator and affiliated entities, including third-party service providers.
"Closed Account Customer" describes individuals whose registered accounts have been terminated, deregistered or excluded by either party.
"Customer/s" encompasses both Registered Customers and Closed Account Customers.
"Intellectual Property" includes all trademarks, trade names (registered or unregistered), trademark applications, registered trademarks and associated goodwill, domain names, trade dress, trading styles, website presentations, domain registrations and future variations, copyrights in trade dress or trading styles, licenses to use such elements, software code, architecture, appearance, and other intellectual property owned or licensed to us globally.
"Offering" encompasses all games and services provided by 10bet.
"Operator" refers to the entity operating the Website.
"Participate" includes any activities described in section 4, such as visiting 10bet Ireland, engaging with any Offering component, or utilizing our Website.
"Registered Customer" describes individuals who have successfully created an account as outlined in clause 4 with an 'open' status.
"Service" encompasses the Website availability and provision enabling participation.
"We/us/our" refers to the Operator along with (where applicable) parent companies, affiliates and/or associated entities.
"Website" refers to www.10betcasino.ie and related URLs.
"You/Your/Customer" describes any individual accessing 10bet and engaging with our Offerings.
2. About 10bet Ireland
The 10bet brand is managed by the Operator.
Your Gaming Contract is established with the Operator upon successful account registration at 10bet.
3. Participation Guidelines
3.1 Age and Legal Restrictions
Participation at 10bet requires you to be 18 years or older.
Participation by individuals under 18 years is illegal.
We do not guarantee the legality of your participation based on your jurisdiction's laws.
Due to legal and commercial considerations, we prohibit account creation or use from customers located in or residing within these jurisdictions: Afghanistan, Aruba, American Samoa, Australia and territories, Belgium, Brazil, Bulgaria, China, Colombia, Cuba, Curacao, Czech Republic, Denmark, Estonia, France and territories, Germany, Greece, Guam, Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Jordan, Kenya, Lebanon, Libya, Macau, Malaysia, Mozambique, Myanmar, Netherlands, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestinian Territory, Portugal, Puerto Rico, Romania, Rwanda, Senegal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sudan, Switzerland, Sweden, Syria, Taiwan, Tanzania, Turkey, UK and Crown Dependencies, USA, US Minor Outlying Islands, US Virgin Islands, Vatican City, Yemen, Zimbabwe.
Anyone knowingly violating this section 3.1, including attempts to bypass restrictions using VPN, proxy services or similar tools that disguise or manipulate location identification, or providing false location information, or placing bets through third parties, violates these Terms & Conditions. Such actions may constitute fraud and could result in criminal prosecution.
3.2 Risk Acknowledgment
By accepting these Terms & Conditions, you acknowledge the inherent risk of financial loss when gambling and accept full responsibility for such losses. You agree that participation at 10bet Ireland is entirely at your discretion and risk. You waive any claims against 10bet Ireland, partners, directors, officers or employees regarding your losses.
3.3 Eligibility Requirements
Participation at 10bet Ireland is prohibited if you or a household member is or was employed within the past three years by the Operator or any associated entity, including third-party service providers.
3.4 Website Access and Usage
Access to 10bet Ireland is granted temporarily, and we reserve rights to withdraw, suspend or modify any Website aspect or feature without prior notice. We may suspend partial or complete Website access for maintenance. We accept no liability for Website unavailability.
We may modify Website content (including betting products) at our discretion (provided changes don't affect ongoing games/bets). Website use is restricted to personal, non-commercial purposes only. You may not provide access, reproduce the Website or create links without explicit consent.
The Website must not be used for defamatory, abusive, obscene, unlawful, racist, sexist, discriminatory or offensive purposes.
You must not introduce viruses, trojans, worms, logic bombs or harmful technological materials. Unauthorized access attempts are prohibited.
You are responsible for arranging Website access. We are not liable for losses from internet or telecommunications service providers used for Website access.
For errors or questions, contact Customer Support.
3.5 Identity Verification
Participation at 10bet requires providing personal details during registration, including but not limited to name, surname, address, date of birth. Know Your Client procedures follow legislative requirements.
You must provide documents verifying age and address. Acceptable documentation includes:
- Valid photo identification (Passport, ID card, Driver's License)
- Recent utility bill confirming residence (electricity, telephone bill etc.) - must be within 6 months
- Recent credit/debit/bank statement (related to payment method used, within 6 months)
3.6 Age Verification and Identity Confirmation
Withdrawal payments are made exclusively to Registered Customers. You authorize us and designated agents to verify your identity and confirm your right to use funds wagered at 10bet Ireland.
We may hold account funds pending successful age verification. If verification reveals you are underage, 10bet will return deposits after voiding winnings and bonuses.
3.7 Risk Acceptance
You acknowledge participation at 10bet is at your discretion and risk. You confirm participation is for personal entertainment and non-professional purposes, acting on your own behalf.
3.8 Legal Compliance
You warrant and agree to comply with all applicable laws and regulations regarding Website and Service use. We bear no responsibility for illegal or unauthorized Website or Service use. By accepting these Terms & Conditions, you agree to assist with applicable law and regulation compliance to the extent possible.
4. Account Management
4.1 Single Account Policy
Your account must be registered using your correct personal details and issued only once. Duplicate accounts through other persons, households, addresses (postal/IP), emails, devices or shared environments (schools, workplaces, libraries) are prohibited. We may close any Duplicate Accounts at our discretion.
4.2 Information Accuracy
Registration details must remain current. If contact or personal information changes, contact support to update account information. Your registered name must match government-issued identification exactly.
4.3 Password Security
Registration requires creating a unique username and password combination. Keep this information confidential. Actions performed using correct credentials will stand. 10bet Ireland bears no responsibility for unauthorized use or misuse of personal details.
4.4 Banking Details Verification
Credit/debit card and financial account holder names MUST match your registered 10bet Ireland account name. Accounts may be suspended for name discrepancies. If suspended, contact support for verification process details.
4.5 Liability Disclaimer
10bet Ireland accepts no liability for damages or losses allegedly arising from your participation, including operational delays/interruptions, data loss/corruption, communication/line failures, Website/content misuse, or content errors/omissions.
4.6 Dormant Account Policy
Accounts become dormant/inactive after 6 months without login. We attempt customer contact before dormancy designation. Without response within 7 days, accounts become Dormant.
Dormant accounts incur monthly €5 administration fees (or currency equivalent). First fee charged after month 6 of inactivity. Fees cease upon account login during dormancy.
4.7 Account Transfer Prohibition
Fund transfers between individual accounts are strictly forbidden. Account selling, transferring or acquiring to/from other customers is prohibited.
4.8 No Interest
Account funds earn no interest.
4.9 Account Suspension Rights
10bet Ireland reserves rights to suspend, close or terminate accounts at sole discretion if you're suspected of:
- Obtaining winnings unlawfully
- Violating these Terms & Conditions
Email notification of decisions will be sent. Account unlocking is impossible during suspension.
4.10 Closure and Temporary Suspension
For account closure assistance, contact support. Self-exclusion, cooling-off and deposit limit procedures are outlined in clause 8.2 and detailed in our Responsible Gaming Policy.
4.11 Change Rights
10bet Ireland reserves rights to suspend, modify, remove or add Website or Service content at sole discretion with immediate effect without notice. We bear no liability for losses from changes, modifications, suspensions or discontinuance of Website or Services.
5. Financial Transactions
5.1 Identity Verification
Identification documents must be successfully received and verified (internally or via third party) before withdrawal processing.
5.2 Credit Verification
10bet Ireland reserves rights to conduct external credit agency verification checks based on registration information.
5.3 Transaction Records
Cardholders are responsible for maintaining transaction record copies and current Terms & Conditions.
5.4 Withdrawal Processing
Minimum withdrawal amounts and processing times depend on selected payment methods. Upon withdrawal requests, we may review play activity and confirm identity for KYC and anti-money laundering compliance. Timeframes are business day estimates only.
Withdrawals process to original deposit payment methods. Account names must match across all payment methods. Bank transfer recipients must match registered account names. We reserve rights to specify withdrawal methods.
Identity verification may delay withdrawals. First-time, large withdrawals or payment option changes require additional security measures.
Where applicable, we may reverse/refund deposits instead of processing withdrawals at our discretion.
Maximum monthly withdrawal: €20,000.00 or currency equivalent (30-day period).
Only one credit/debit card or bank transfer withdrawal monthly (30-day period) processes without €5 operational fees for additional withdrawals.
Deposits must be rolled over 1 time at odds ≥1.1 before withdrawal eligibility.
Withdrawal Timeframes:
- Bank Transfer: up to 10 banking business days
- E-Wallets: up to 48 hours
- Credit/Debit Cards: up to 30 business days
Identity verification procedures may cause delays.
10bet Ireland bears no liability for withdrawal delays from external factors, technical issues, third-party dependencies or provider-related events.
5.5 Deposit Processing
Minimum deposits and processing times vary by payment method. Timeframes are business day estimates.
Per anti-money laundering obligations (section 13.3), we reserve rights to request documentation regarding deposit fund sources. Unsatisfactory information/documentation may result in account suspension/termination and authority notification.
Credit/debit cards must be registered in your name. Suspected third-party account use triggers suspension/closure rights and fund retention at our discretion.
5.6 Payment Detail Updates
Payment detail updates/additions for withdrawals require contacting support.
5.7 Error Handling
When bets, wagers or payments are accepted/made erroneously, customers must notify 10bet immediately upon detecting credited errors. Bonus funds or winnings from errors are forfeited. Stakes/wagers are refunded. We reserve rights to withhold balances and recover deposits, payouts, bonuses and winnings attributable to errors.
5.8 Refund Policy
10bet bears no liability for lag, downtime, disruptions or technical/political game play disturbances. Refunds are discretionary. We pursue fairest solutions.
Unwagered deposits may be withdrawn upon Customer Support request.
Mistaken deposits may be withdrawn via Customer Support request.
Other refunds are discretionary.
Withdrawal methods depend on historical deposit methods and amounts.
These policies don't apply if account balances were spent at player discretion.
No claims against 10bet are viable.
6. Promotional Terms
6.1 Additional Terms
Promotions/competitions may have separate governing terms. Credited promotions, bonuses or gifts must comply with applicable terms.
Promotional terms form part of these Terms & Conditions (see General Promotional Rules).
Promotion-specific terms prevail over general Terms & Conditions in conflicts.
6.2 Withdrawal Rights
10 bet Ireland reserves rights to withdraw promotions, competitions, bonuses or special offers anytime.
7. Privacy Protection
10bet casino commits to privacy protection and respect. We comply with applicable data protection and privacy legislation. Review our Privacy Policy for information handling details.
Our Privacy Policy is inseparably linked to these Terms & Conditions; acceptance is mandatory for registration.
Account migration consent includes balance transfer and personal information transfer (name, birthdate, deposit methods, contact information, records, transaction/visit details).
You consent to receiving Operator marketing communications regarding offerings via email, post, SMS and telephone (including auto-calling), with opt-out available anytime through support.
8. Responsible Gaming
8.1 Commitment
10bet Ireland provides enjoyable gaming experiences while recognizing potential gambling problems for some individuals. We actively support Responsible Gaming and encourage feature utilization for better account management.
See our Responsible Gaming Policy for complete details.
8.2 Self-Exclusion and Limits
You may request self-exclusion, cooling-off periods or deposit limits anytime. Various options are detailed in our Responsible Gaming Policy.
While we endeavor to enforce Responsible Gaming policies, 10 bet Ireland accepts no liability if you continue gambling, deliberately avoid measures, or if enforcement fails due to factors beyond reasonable control.
9. Intellectual Property Rights
All Intellectual Property rights, title and interest remain our absolute property or licensed to us. Intellectual Property use requires prior written consent. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or tamper with Intellectual Property.
Website material and content is for personal, non-commercial use only. Other uses are prohibited.
10. Service Interruptions
10.1 No Warranties
Service, Offering and Website are provided "as is". We make no warranties or representations regarding quality, fitness, completeness or accuracy.
10.2 Technical Failures
We'll immediately remedy unexpected software/hardware flaws, faults or errors. We accept no liability for IT failures from your equipment, ISP faults, computer malfunctions, telecommunications/internet failures, or unintended participation methods.
For misconfigured promotions, pay-tables or gaming software errors, 10bet Ireland reserves rights to alter balances and account details for corrections. We may remove Offerings showing incorrect behavior affecting payouts, game data or balances. Customer balances may be adjusted accordingly.
Live broadcasts may be delayed. We assume no liability for incorrect information.
10.3 Virus Protection
Despite reasonable measures, we cannot guarantee virus-free Websites and Offerings. Protect your systems and maintain data/program reinstallation capabilities.
10.4 Service Suspension
We may temporarily suspend Services partially or completely at sole discretion. We'll provide reasonable notice when possible and restore Services promptly after suspension.
10.5 Void Bets
System malfunctions void unconfirmed bets. We're not liable for suspension/delay losses. Voided winning bets resulting in negative balances may be recovered from deposits, withdrawals, bonuses and winnings.
11. Customer Service and Complaints
11.1 Customer Service Contact
Contact Customer Service anytime via:
- Email: [email protected]
- LiveChat
11.2 Complaint Submission
Complaints/claims must be submitted within 1 month of occurrence.
For proper departmental routing, submit written communications via:
- Email: [email protected]
11.3 Required Information
Use your registered email address for privacy protection. Include:
- Username
- Registered first and last name
- Detailed complaint/claim explanation
- Relevant dates/times (if applicable)
Missing information may delay response. We endeavor to reply within 72 hours and resolve matters within one month maximum.
11.4 Fraud and Misconduct
Collusion, cheating, fraud and criminal activity includes:
- Third-party collusion
- Unfair advantages/influence (cheating), exploiting software faults/loopholes/errors, using automated players (bots)
- Fraudulent/illegal activities including stolen/cloned/unauthorized card use
- Criminal activities including money laundering
- Inter-account fund transfers
- Account fraud, duplicate accounts, software/Website manipulation, loophole exploitation, technical abuse, deliberate cheating
We take reasonable prevention, detection and appropriate action steps. We may report offenses to authorities, suspend/close accounts, confiscate winnings and bonuses, block fund access. We're not liable for losses from such behavior; actions are discretionary.
Suspected illegal, fraudulent, dishonest or improper activity (including stolen cards, game manipulation, unlawful activity, chargebacks, payment reversals, money laundering) empowers appropriate action including Website blocking, account suspension/closure, fund forfeiture, information sharing with gambling facilities, financial institutions, authorities and legally authorized entities.
Report suspected collusion/cheating via Customer Complaints procedure (section 11).
12. Indemnification and Liability Limits
12.1 Indemnification
You indemnify and hold harmless us, directors, officers, employees, shareholders, agents, affiliates, parent companies and subsidiaries against all costs, expenses, liabilities and damages arising from your participation, including:
- Website visits/use/re-use
- Telecommunication service Website use/re-use
- Material use from Website or other sources
- Website server entry/use/re-use
- Account deposit facilitation
- 10 bet Ireland wagering/gaming via any delivery mechanism
- Winnings/prize acceptance and use
12.2 Liability Limitations
Total liability in contract, tort, negligence or otherwise for any loss/damage from any cause, direct or indirect, shall not exceed your account bet/wager values for relevant products causing liability.
12.3 Links
We bear no liability for losses connected to Website link usage. We're not responsible for linked site content.
12.4 Negligence
Nothing excludes Operator liability for fraud, death or personal injury from Operator negligence.
13. Financial Considerations
13.1 No Advisory Services
10bet Ireland doesn't provide tax/legal advice. Consult appropriate advisors for such matters.
13.2 Arbitrage Prohibition
Using 10bet Ireland systems for currency exchange arbitrage is prohibited. Deliberate financial arbitrage gains will be forfeited and deducted without warning.
13.3 Anti-Money Laundering
We monitor transactions to prevent money laundering and illegal activities. Using 10bet Ireland for illegal money transfers is prohibited. The Website cannot facilitate unlawful/fraudulent activities or prohibited transactions (including money laundering, terrorism funding). Suspected fraudulent, unlawful or improper activity results in immediate termination and account blocking. We may withhold all relevant account funds.
We may inform authorities, service providers, banks, card companies, payment providers or financial institutions of your identity and suspected unlawful activity.
You warrant that:
- Supplied name and address are correct
- You rightfully own all deposited funds
You authorize verification checks per legislation and our requirements. Additional details may be required regarding provided information, including deposits.
Required documentation includes:
- Valid passport, national ID or driver's license
- Utility bill (gas, electric, council tax, bank statement) within 6 months
- Payment method ownership proof (card copy, e-wallet screenshot, bank statement) within 6 months
- Other necessary documentation
You may need to provide fund source and wealth information, including declarations and supporting documentation (bank statements, payslips). We may lock accounts and suspend deposits/withdrawals if information isn't provided.
Live photos holding identification may be required. Notarized or certified ID may be necessary when standard verification fails. We may prevent account activity or retain deposits following closure if incorrect information is suspected or money laundering/terrorism financing is suspected.
You authorize identity and contact verification checks for money laundering prevention. We reserve rights to delay/withhold payments until verification completion.
14. Account Termination/Suspension
10bet casino reserves rights to cancel accounts anytime without notice. Account balances will be credited to your payment method.
We reserve discretionary rights to cancel/suspend accounts where we believe you've engaged or may engage in:
- Multiple 10 bet Ireland accounts
- Mismatched account/payment method names
- Bankruptcy
- Incorrect/misleading registration information
- VPN/proxy use masking location, false location information, third-party betting
- Being under 18 years
- Allowing others to use your account
- Coordinated betting with other customers
- Chargebacks/returns via deposit mechanisms
- Failed Enhanced Due Diligence, collusion, cheating, money laundering, fraud
- System employment designed to defeat gaming systems (machines, computers, software, bots)
Account closure/suspension for these reasons makes you liable for all claims, losses, liabilities, damages, costs and expenses incurred by 10bet Ireland, with indemnification required.
Reasonable grounds for participation in listed activities entitle us to withhold balances and recover deposits, payouts, bonuses, winnings. Details will be shared with authorities, regulatory bodies and relevant third parties. These rights don't prejudice other rights under Terms & Conditions or otherwise.
15. Additional Provisions
15.1 Complete Agreement
These Terms & Conditions represent the complete, final, exclusive agreement between you and 10 bet casino, superseding all prior agreements and understandings regarding participation.
15.2 Amendment Rights
10bet Ireland reserves rights to amend Terms & Conditions or implement/amend procedures anytime. Change notifications appear upon next login; acceptance required before continued participation.
15.3 Final Determination
Discrepancies between Website/Offering displays and server software results defer to server software as official governing results.
15.4 Tax Obligations
You're solely responsible for applicable taxes on prizes/winnings from 10bet.
15.5 Force Majeure
10bet bears no liability for performance failures or delays caused by events beyond reasonable control.
15.6 No Agency Relationship
Nothing creates agency, partnership, trust arrangements, fiduciary relationships or joint enterprises between parties.
15.7 Severability
Invalid, unlawful or unenforceable provisions will be severed; remaining provisions continue valid. Invalid portions will be amended consistently with applicable law to reflect original intent.
15.8 Terms Clarification
We consider these Terms & Conditions open and fair. For explanations, contact support.
English versions take priority over translations.
Terms & Conditions prevail over email, chat or phone communications.
All correspondence and calls may be recorded.
15.9 Assignment
These personal Terms & Conditions aren't assignable, transferable or sub-licensable without written consent. We reserve rights to assign, transfer or delegate rights and obligations to third parties without notice.
Last updated: 10.10.2025